Keys to a Successful ECM Initiative (1 of 12) - Assess the community or organization’s willingness to change
I know it seems simple, but it is not at all trivial. Heavily resistant populations are doomed for failure. It’s not their fault. Typically this mentality has been engrained in the populace. So much so, it usually has become part of the corporate ‘culture’.
I’ve seen far too many organizational cultures where the proverbial saying ‘knowledge is power’ is taken to the extreme of extremes. Cultures that embrace this as a mantra are predestined for ECM destruction. Why? Because ECM encourages and is most successful in environments that promote the sharing of information. If the hoarding of knowledge for job security or any other reason is at all accepted, the idea of sharing is completely contradictory. Hence, mass hysteria.
But do not fret! There are many things you can do to lobby your constituency. Not all resistance is indicative of a counterculture. Some people are perfectly happy sharing information when asked. They are not contrarians; they are just stubborn and need a little TLC to bring them your way. So how exactly do you bring them around and get them to be willing and able contributors? Read on…
